STRATEGIC BUSINESS DEVELOPMENT Small Businesses

cash accepted on consultanncy fees and negotiated projects. A seasoned Strategic Solutions & Consulting Executive with a reputation for driving strong financial results, experienced in catering to global markets and cross-functional experience across highly reputed business establishments. An ITeS consultant with over two decades of experience of successful teams spanning facets of Customer Experience, Contact Center, BPO, Managed & IT Services. Effective at building strategies and business cases, ROI analysis that deliver project revenues of over $5m. Cost aggressive pricing models Offering tailored technical solutions to your business needs Flexible staff modelling to accommodate your seasonal busy period Inherent BCP cloud-based secure solution offerings Optional add-ons to your solution Reporting and analytics coupled with ongoing governance Ongoing monitoring of outcome-based service delivery Centralised Data Centre Single, Multi or Omni-channel - Chat - Voice - Social media - Email. CRM Sales and Ticketing CRMs Full suite of reporting Agent monitoring Blended inbound and ou