MB 23 IT freelancer Reservoir

Ability to provide excellent customer service over 3 years (by phone, chat, email). No English language barrier(native speaker). Having 3+ years of experience in customer service roles ,24+ jobs on UPWORK , I would like to add definite value to your organization with visible positive results. I am always eager and quick to learn new skills as required. Under pressure, I always keep a positive mental attitude to fulfill my task. My objective is to obtain a position where I can maximize my customer relations, staff leadership, communication skills and problem analysis in a challenging environment to achieve the corporate goals. I've started working here in Upwork (formerly oDesk) as a Virtual Assistant, and I am confident that I have gathered enough knowledge on the following, but not limited to: - -Quality Monitoring / Quality Assurance -SCRUM & AGILE methodology -JIRA -Chat Support -Email Handling -Reports Creation -MS Office knowledge especially in MS Excel & MS Word - -Extensive Web Research -Data Entry / Data Mining -Technical Support I do have a strong foundation in these above mentioned areas. Core skills: • Commitment and willingness to provide outstanding customer service • Hard working and keen to learn • Ability to work in a team or individually • A Calming Presence Goal Oriented Focus • Willingness to Learn • Administrative and computer skills (operating system: Windows XP, 7, 8, & 10. Office suites: MS Word, MS Excel, Outlook etc.) • Excellent time management abilities Career Objectives:- To gain engaging position and looking for new opportunity in Customer Service to extend my existing knowledge and develop skills as CSR within an organisation. Use my can-do attitude, keen learning abilities, customer orientation and eye for detail to achieve success. Take a look at my clients' feedback and my tests results and please don't hesitate to contact me if you need more information about my professional profile.